FAQ
Using the mask
How often should I use it?
Three to five times per week, up to 30 minutes per session. Consistency over weeks is what builds visible results.
How long until I see results?
Results vary from person to person. Many users notice their skin looking fresher within the first weeks, with the appearance of fine lines and tone improving gradually over 4–8 weeks of regular use.
Is it safe to use?
LED light therapy is non-invasive and generally gentle on all skin types. If you are pregnant, have a medical condition, take photosensitising medication, have epilepsy, or have any concerns about light sensitivity, consult a qualified healthcare professional before use. This is a cosmetic device and is not intended to diagnose, treat, cure or prevent any disease.
What are the six modes?
Red, infrared, red + infrared, amber, blue, and mixed red + blue. Each targets a different concern — see the product page for what each one does.
Do I need to use skincare with it?
Use the mask on clean, dry skin so the light reaches the skin directly. Apply your serums and moisturiser afterwards.
Shipping & orders
How long does shipping take?
Orders are processed within 24 hours on business days. Delivery times vary by country — see our Shipping Policy for estimates.
Is shipping free?
Yes, on every order, with no minimum spend.
Do you ship internationally?
Yes. We ship to the UK, Europe, North America, Australia, New Zealand and a number of other countries. Available destinations are shown at checkout.
Can I change or cancel my order?
Email us as soon as possible after ordering. We can usually make changes before an order ships, but can't guarantee it once fulfilment has started.
Will I pay customs or import duties?
Orders shipped outside the EU/EEA may be subject to import duties or taxes charged by the destination country. These are the customer's responsibility.
Returns
What's your return policy?
30 days from delivery, full refund of the product price. See our Refund Policy for full details.
What if my mask arrives damaged?
Email us photos within 7 days of delivery and we'll replace or refund it in full at no cost to you.
Still have questions?
Email vistaraglow@gmail.com and we'll get back to you within 24 hours on business days.