Shipping Policy
Processing time
Orders are processed within 24 hours on business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking as soon as your order leaves the warehouse.
Delivery times
Estimated delivery after dispatch:
- United Kingdom: 6–12 business days
- Europe: 7–14 business days
- United States & Canada: 5–12 business days
- Australia & New Zealand: 8–16 business days
- Rest of world: 10–20 business days
These are estimates, not guarantees. Delivery may take longer during peak periods or due to customs processing.
Shipping cost
Shipping is free on all orders. No minimum spend.
Tracking
Every order ships with tracking. If your tracking has not updated for more than 7 business days, email us and we will investigate with the carrier.
Customs, duties and taxes
Orders shipped outside the EU/EEA may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the purchase price. We have no control over these charges and cannot predict their amount.
Incorrect addresses
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly. If your order has not yet shipped, email us immediately and we will try to correct it.
Lost or damaged parcels
If your parcel arrives damaged, email us photos within 7 days of delivery and we will replace it. If tracking shows a parcel as lost in transit, contact us and we will resolve it with the carrier.